Kyoto Chandelier

Enjoy Free Shipping on Orders Over $99

At Afterimage Lighting, we offer free ground shipping on all orders of $99 or more within the contiguous United States. This ensures you get premium lighting delivered affordably and efficiently.

Orders under $99 will incur a flat shipping fee of $14.99. For customers located in Alaska, Hawaii, or Canada, shipping is available at an additional cost. Please contact us before placing your order for a customized shipping quote.

We also provide expedited shipping options, including next-day and second-day air, for an additional fee. Reach out to our team for details and pricing.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, not-installed or unused, with all hardware, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@afterimagelighting.com. Please note that returns will need to be sent to the following address:

917 Dinwiddie St Knoxville, TN 37921

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@afterimagelighting.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or built-to-order items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@afterimagelighting.com.

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Fast Shipping from the Manufacturer

In-stock items ship directly from the manufacturer within 3–5 business days. While most orders ship promptly, slight delays may occur during peak seasons, holidays, or inclement weather. Our partners prioritize timely fulfillment to ensure your order arrives as soon as possible.

Please note: Some items may ship in separate packages depending on availability and distribution location.

Read our Chandelier FAQs: Your Ultimate Guide to Choosing, Installing, and Maintaining Chandeliers for answers to common questions and expert guidance.